Mustard/black stripe rebozo with silk fringe and feathers

Free shipping in the US on orders over $100.00

Thank you for visiting and shopping at WWW.MEXICANOAXACANSILVERJEWELRY.COM

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are shipped Monday-Saturday and not on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping is free (regular delivery) within the United States on orders over $100.00. 

 Delivery delays can occasionally occur.

WWW.MEXICANOAXACANSILVERJEWELRY.COM  does not ship to PO boxes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

WWW.MEXICANOAXACANSILVERJEWELRY.COM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

WWW.MEXICANOAXACANSILVERJEWELRY.COM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Insurance is available to the buyer at the current rate.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Worldwide shipping is available at buyer’s expense. Shipping prices are calculated at checkout.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. One your return has been authorized, please ship the item back to us within 3 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To start a return, you can contact us at Mexicanoaxacansilverjewelry@gmail.com If your return is accepted, we’ll email you a return authorization as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for the return shipping.

You can always contact us for any return question at Mexicanoaxacansilverjewelry@gmail.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Special orders or personalized items are not returnable. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Store Credit 
If you would like store credit for your return, please let us know and we will issue you a store credit.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.